Cancellations and refunds
Last updated: 18 August 2026
This policy explains what happens when a session or a membership is cancelled. It forms part of the purchase terms of dobleprosperidad.com and is accepted when you complete any payment.
1. Individual sessions and consultations
Sessions are delivered by video call at the booked date and time.
1.1 If I cancel (Alis)
Full, automatic refund. If for any reason I cannot deliver a confirmed session, the full amount is returned to your original payment method without you having to ask. You may also choose to reschedule instead of taking the refund.
The refund is issued at the moment of cancellation. Your bank may take 5–10 business days to show it.
1.2 If you cancel 24 hours or more in advance
Full refund, or rescheduling to another available date — whichever you prefer. Email team.dobleprosperidad@gmail.com with your name and the booking date.
1.3 If you cancel with less than 24 hours' notice, or don't show up
No refund is issued. The time slot was held for you and can no longer be offered to someone else.
As a commercial gesture, and once per client only, we offer to reschedule the session to another available date instead of losing the amount. This is a courtesy at our discretion, not an entitlement.
1.4 Technical problems
If the session cannot take place due to a technical failure on our side (invalid video call link, service outage), it is treated as a cancellation by us: full refund or rescheduling, your choice.
Connection problems on the client's side do not entitle you to a refund, although we will always try to reschedule.
2. Memberships and subscriptions
2.1 Cancellation
You can cancel your membership at any time from your account, under My Account → My Plan. No phone calls, no emails, no justification required: it is a button.
When you cancel:
- You keep access until the end of the period you have already paid for.
- No further charges are made from that point.
- The current period is not refunded, because the service continues to be provided until it expires.
2.2 Free trial
Plans with a free trial generate no charge during the trial days. If you cancel before it ends, you are not charged at all.
2.3 Automatic renewal
Memberships renew automatically at the end of each period (monthly or annual) at the current price, until you cancel. The amount and frequency are shown explicitly before you complete payment and are repeated in the confirmation email.
2.4 Charges you don't recognise
If you see a charge you don't recognise, email us before disputing it with your bank: team.dobleprosperidad@gmail.com. We will review it and, if it is our mistake, refund it in full without argument. Sorting it out directly is faster for you than opening a dispute.
3. Digital products and courses
Courses hosted on external platforms (Udemy or others) are governed by that platform's refund policy, not by this one.
4. How to request a refund
Email team.dobleprosperidad@gmail.com with:
- The name and email address you used for the purchase
- The date of the session or subscription
- The reason for your request
We reply within a maximum of 5 business days. Approved refunds are always issued to the original payment method through Stripe. We do not issue refunds in cash, by bank transfer, or to a different method than the original.
5. Contact
team.dobleprosperidad@gmail.com Alis Villegas Espinoza — Fort Myers, Florida (United States)